Refund policy

Refund Policy

At Garland Hills Farm, every product is handcrafted in small batches with care and attention to quality. Your satisfaction is important to us, and we’re committed to making things right if there’s an issue with your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If you receive an incorrect item, a defective product, or your order arrives damaged, please contact us within 3 days of delivery at garlandhillsfarm@yahoo.com.

To help us resolve your concern as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product, packaging, and shipping label

We’ll review the information and work with you to determine the most appropriate resolution.

Please note: Shipping and delivery issues, including packages marked as delivered but reported as lost, stolen, or damaged after delivery, are covered under our Shipping Policy.

Returns

Due to the nature of our handmade bath and body products, we cannot accept returns or exchanges on opened or used items for safety and hygiene reasons.

Cancellations

If you need to cancel your order, please contact us as soon as possible at garlandhillsfarm@yahoo.com.

Orders may be canceled only if they have not yet shipped. Once an order has shipped, it cannot be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 10–15 business days for your bank or credit card company to process and post the refund.

Refunds may be approved for:

• Orders canceled before shipment
• Incorrect items received
• Defective products
• Products damaged during transit

Thank you for supporting Garland Hills Farm. We truly appreciate your business and the opportunity to create handcrafted products for you.