Shipping policy

 

All orders are shipped through USPS.

Our current processing time is 1–7 business days. Orders placed on weekends or holidays will be processed and shipped on the next business day. Once your order has shipped, you will receive a confirmation email with your USPS tracking information.

If the shipping address provided is incomplete, invalid, or cannot be verified, we will contact you to request an updated address. If we do not receive a response within 72 hours, your order will be automatically canceled and refunded.

Delivery Information

Please verify that your shipping address is correct before placing your order. Once your package has shipped, you can track its progress using the tracking information provided in your shipping confirmation email.

We encourage customers to monitor their tracking information and retrieve packages promptly after delivery, especially during periods of extreme weather or when pets, wildlife, or other circumstances could affect the package.

Lost, Stolen, or Damaged Packages

Garland Hills Farm takes great care in packaging every order and ensuring it is shipped safely through USPS.

Once USPS has marked a package as delivered, responsibility for the shipment transfers to the carrier and recipient. Garland Hills Farm is not responsible for packages that are lost, stolen, damaged, or missing after delivery has been confirmed by USPS.

If your package is marked as delivered but cannot be located, or if it is damaged after delivery, we recommend contacting your local USPS Post Office as soon as possible. Your local carrier may be able to provide additional information regarding the delivery.

If your shipment was insured, a claim may be available depending on the circumstances. We are happy to provide tracking information, proof of shipment, or any documentation needed to assist with the claims process.

Although we cannot guarantee the outcome of shipping claims or replace packages that have been confirmed as delivered, we will always do our best to assist you in resolving any shipping concerns.

Thank you for supporting Garland Hills Farm. We truly appreciate your business and are grateful for every order.